Privacy Policy

Sunnycott Caravan Park Bed and Breakfast.

Trading Address: Rew Street, Gurnard Isle of Wight. PO31 8NN

Any reference to “we”, “us” or “our” in this policy shall mean Sunnycott Caravan Park Bed and Breakfast. Throughout this policy “you” means the customer.

Under the General Data Protection Regulation 2018, we constitute the ‘data controller and processor’ in relation to the personal information that we collect about you. As data controller we have certain legal responsibilities surrounding how we collect, use and share your personal information. We must inform you about this, and it is important for you to be aware of the rights afforded to you.

INFORMATION WE COLLECT

We collect information about you in which you provide to us through our website and through communications with us. The types of personal information we collect from you include:

1. a) Information you provide to us – personal information that you provide to us including your contact details (i.e. your name, email address, phone number and postal address) and your bank account details.
2. b) Your correspondence – if you contact us, we may keep a record of that correspondence;
3. c) Sales and services information – details of transactions that you make with us and details of the services we provide to you;
4. d) Credit and Anti-Fraud information – information relating to your creditworthiness, or any criminal or fraudulent activities provided to us either by you or third parties, including information which establishes your identity, such as: driving licences, passports and utility bills; information about transactions, credit ratings from credit reference agencies; fraud, offences, suspicious transactions, Politically Exposed Person and sanctions lists, where your details are included.
5. e) Exclusively Owners – if you purchase a holiday home at our park we will also collect such things as proof of residential addresses, dates of birth and other associated information about those who may be utilising your holiday home in order to provide you with membership of the facilities on park.

We may collect information about your computing including, where available, your IP address, operating system and browser type. We may use your information to: manage your account, carry out customer-care activities and we may also record and/or monitor calls for quality checks and staff training. Information may be used to monitor the quality and security of the website and test and maintain our IT systems; we may analyse your use of the services for marketing purposes, including, but not limited to, the page of our site you look at and the services you purchase as well as your browsing history and use of our websites. We will not pass responsibility of your information to other organisations.

CCTV footage – We use CCTV cameras at some locations on our park for crime prevention and safety or licencing reasons.

HOW WE WILL USE YOUR PERSONAL INFORMATION

We may use your personal information to provide our services more effectively to you. For example: to administer our services, including handling your requests, communicating with you (including any offer and promotions); keeping up-to-date records about you, and carrying out our obligations arising from any contracts entered into between you and us, to make payments to you and receive payments from you (where applicable). This will also assist in keeping up-to-date records about you, and carrying out our obligations arising from any contracts entered into between you and us, to make payments to you and receive payments from you (where applicable).

We will use your information to help identify, develop or improve products that may be of interest to you. The information will be used to enable us to monitor and analyse our business and carry out market research. This information will be used to enable us to monitor and analyse our business and carry out market research. This information may be provided to independent external bodies such as governmental departments and agencies to carry out research.

Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under the terms of the General Data Protection Regulation.

Marketing

We may use your information to market to you, of which is subject to having obtained specific consent under Article 4 of the General Data Protection Regulation.
Marketing may consist of updates and offers about our products and services, as well as products or services provided by selected third party companies we believe will be of interest to you (see next section – Transfer of Personal Information).

We will ask for your consent at the time we collect your data to conduct marketing. Marketing services will be communicated via email, SMS, letter, telephone, and will be basis on the preferences you select, for example, information relating to; self-catering holidays, touring and camping holidays, pet friendly holidays, holiday home ownership and any special offers at our parks.

Your Right to Withdraw Consent for Marketing

You have the right to withdraw your consent at any time. If at any time you do not want us to contact you for marketing purposes, you can let us know by contacting us using details in the ‘Contact us’ section (Section 9) of this privacy notice in writing, email or telephone. We will action your request immediately or within 1 working day.

We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you, or you may opt out by contacting us using our contact details.

We will action your request immediately or within 1 working day.